FAQ

Where is den Atelier?

Rue de Hollerich, 54 in Luxembourg-City, 200m from main railway station. Check here for a map.
Use Bus line 125/1 HOLLERICH, P+R Bouillon Station Fonderie.

Where can I park my car?

You should use public transport, for chrissake! Public transport is free of charge in the whole Grand Duchy of Luxembourg! Info on car parks in the neighborhood on this map.

More details about the closest parking spots convenient for people with disabilities can be found here.

Where can I buy a ticket?

For shows held at den Atelier, you can purchase your ticket though our own homepage www.atelier.lu by credit card or Payconiq (ex-Digicash) • If you want to buy tickets for shows held at Rockhal, Luxexpo or neimënster etc, you can also check the following sales points: FNAC Nancy, Metz and everywhere in France and Belgium +33 (0) 142313228 (also available: all A-shows from French artists) • Ticketnet All Virgin Megastore, Auchan, Leclerc in France (also available: all A-shows from French artists) • Eventim/CTS (also available: all A-shows from German artists) • Ticket Regional (also available: all A-shows from German artists).

Alternatively, you can also swing by den Atelier on show days between 7 PM and 9 PM to buy tickets for all upcoming shows promoted by den Atelier. We accept all cards and cash. Simply come say hello at our box office, and they’ll help you out. Bear in mind that our box office is only open on show days, and you don’t need tickets for the evening’s performance to come to the box office.

What can I do with my ticket in case the show is postponed or cancelled?

If the show has been postponed to another date, you do not have to do anything. Your ticket remains valid for that new date and you’ll be informed by e-mail. In case a show is being cancelled, your ticket will be refunded. Date, billing or venue changes are not a valid reason for a refund. Refunds will be made at the points of sale where the tickets have initially been purchased. If the ticket has been purchased online at www.atelier.lu, you will automatically be refunded onto your credit card account. Only the face value of the ticket is subject to a refund (that does not include presale tax and/or system fee). In the event of a cancellation or date change, travel/hotel expenses are not being reimbursed. Ticketholders are requested to inform themselves before commencement of travel if a show is going ahead as planned. The website www.atelier.lu is being updated regularly in this regard.

Where can I have something to eat?

At most of the shows organized at den Atelier you will conveniently find a food truck in the courtyard.

Where can I have a smoke?

Smoking is not allowed in the venue. However, it’s permitted in the courtyard.

I am a disabled person. Can I come to a show?

The main hall is at ground-floor level and has good wheelchair access. Our show safety team will gladly help you to get to the club, we also have specially equipped toilet facilities.

More details about the closest parking spots convenient for people with disabilities can be found here.

Who can I give my demos, CDs or biography to?

Many bands/artists/performers want to play den Atelier, but we obviously cannot accommodate everyone who is sending us their press package. Many of those acts are impossible to host for a show, not because they are not talented, but because they are not appropriate for the club at present. Please keep this in mind when you undertake the effort to send us your kit.
Send your material labelled with the name of the band, phone number and/or e-mail address to: den Atelier, attn. booking, po box 1371, L-1013 Luxembourg, GD of Luxembourg. Or send us a mail with mp3s to [email protected]. We listen to everything that is being sent to us. If we can arrange something, we will contact you.

When did the Atelier open?

The idea to start up a live music club in Luxembourg came into our minds in the beginning of the 90’s. Why did all the international bands play Brussels, Paris or London? Regular short trips to the Ancienne Belgique (Brussels), the Botanique (Brussels), the Vooruit (Gent), the Bataclan (Paris), the E-Werk (Cologne) or the Paradiso in Amsterdam provided the inspiration. These venues, in a way, stand as the godfathers of the idea of building up den Atelier in Luxembourg as it stands today.
A suitable space was needed and they certainly do not come in dozens in case you unveil your plan to boost massive amounts of dB’s into a hangar in the middle of an inhabited neighbourhood… Eventually, the right spot had been found: a former Renault truck garage in the lively Luxembourg-City suburb of Hollerich, commonly called ‘Downtown’.
During the hot ‘n’ sweaty summer of 1995, the former workshop (‘atelier’ in French – ah, that’s where the name comes from… underwent a complete D.I.Y. restoration.
den Atelier finally opened its doors on 23rd October 1995. The opening night had been heavily boosted by the national press (thanks for that!) and turned out to be a huge success.

Sustainable Cup System & SuperDrécksKëscht fir Betriber

At our venue, we have implemented a deposit system to encourage responsible use of cups and glasses while also promoting sustainability. Under this system, every cup or glass provided to our customers is subject to a €2 deposit fee. The cups or glasses collected are thoroughly cleaned and sanitized for reuse. This reduces waste and promotes environmental sustainability.

The label ‘SuperDrecksKëscht fir Betriber’ is a recognised quality label granted to businesses that have adopted an environmentally friendly waste management plan. The ISO 14024 label is granted by the Environment Agency (Administration de l’environnement), the Chamber of Skilled Trades and Crafts (Chambre des Métiers) and the Chamber of Commerce (Chambre de Commerce).

The A wants to thank:

All of those who believed in the project from the start (and there were not many in fact), the friends that helped us to build the place, our mothers that had the cool idea to infant us… Let us not forget all the media that help us out getting in touch with people. We also want to thank the City of Luxembourg for supporting us and the many artists that push life and atmosphere into our venue, not to forget all our webmasters and consultants for getting us online: we believe you that we’re not easy to work with, everyone who has ever tried, said just that… We’ve tried not to forget anybody, if we did, never mind…

Questions or remarks about den Atelier in general?

Use our contact form or the phone and dial +352 495 485-1, or send us a letter at: den Atelier bp 1371 L1013 Luxembourg

Can I buy tickets directly at den Atelier?

Yes, you can! While the easiest way remains to directly buy tickets on our website, you can also swing by den Atelier’s box office on show days, between 7 PM and 9 PM, to purchase tickets for all upcoming shows promoted by den Atelier.

We gladly accept payment via cards, credit cards, and cash. Conveniently situated at the entrance of our courtyard, our box office welcomes you on concert days, even if you haven’t yet secured a ticket for the evening’s performance.

Please note that your tickets will be delivered electronically to the email address provided during the booking process. As part of our eco-friendly initiative, den Atelier’s box office does not distribute physical tickets.